Complaints
Something went wrong? Tell us.
A complaint is recorded, gets a reference, and gets an answer. This is not a general contact address: what you write here enters a register that erases nothing.
Before you write
If your question is about an application in progress or about getting into your account, the ordinary contact address is usually faster. This form exists for what was not handled properly.
The timescales
The handling timescales are not set yet. You get a reference on arrival, and an answer as soon as possible.
If our answer does not satisfy you
Which body is competent in the event of a disagreement depends on the regime that applies to BlackFries, which is under legal review. We do not name one until it is confirmed: sending you to the wrong organisation would waste your time. Your right to go to court is unaffected either way.
What we do with what you write
Your name, your address and your message are kept in the complaints register, with the handling history. They are used to deal with your complaint and to show that it was dealt with. They are not used to market anything to you.